{"id":26066,"date":"2024-09-19T08:57:30","date_gmt":"2024-09-19T06:57:30","guid":{"rendered":"https:\/\/textielservice.info\/?p=26066"},"modified":"2024-09-19T11:56:26","modified_gmt":"2024-09-19T09:56:26","slug":"tevreden-klanten-wie-wil-dat-nou-niet-2","status":"publish","type":"post","link":"https:\/\/www.textielservice.info\/archief\/tevreden-klanten-wie-wil-dat-nou-niet-2\/","title":{"rendered":"Tevreden klanten, wie wil dat nou niet?"},"content":{"rendered":"<p><strong>Tevreden klanten, dat wil toch iedereen? Een mooier compliment voor uw werk is immers niet denkbaar. Maar hoe zorgt u er nou voor dat uw klanten tevreden zijn en blijven? En hoe reageert u als een klant een keer niet zo tevreden is? Dat en nog veel meer komt aan de orde tijdens de Training Klanttevredenheid op donderdag 21 november aanstaande.<\/strong><\/p>\n<p><span data-contrast=\"auto\"><\/span><\/p>\n<p><b><span data-contrast=\"auto\">Inhoud training<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Onderwerpen die aan bod komen zijn:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">De klant begroeten en aanspreken.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:357,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Wat voor klant heeft u voor u?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:357,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Goede dienstverlening: wat is dat precies?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:357,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Kijken naar uzelf: uw houding, uw opstelling, uw taak.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:357,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Van theorie naar praktijk: praktische invulling op de werkvloer.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:357,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">De klant is niet tevreden. Hoe gaat u om met klachten?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:357,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:,&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">Oefenen met praktijksituaties en voorbeeldscenario\u2019s.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:357,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:357,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:357}\"><\/span><\/p>\n<p><b style=\"font-size: 17px;\"><span data-contrast=\"auto\">Voor wie?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\" style=\"font-size: 17px;\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Of u nou de directeur bent of aan de balie staat, de training is geschikt voor iedereen die (veel) contact heeft met klanten.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><\/span><\/p>\n<p><b style=\"font-size: 17px;\"><span data-contrast=\"auto\">Training 21 november 2024<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\" style=\"font-size: 17px;\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Op donderdag 21 november aanstaande vindt de training Klanttevredenheid plaats in Gorinchem. De training zal plaatsvinden in de ochtend en duurt ca. 4 uur. Onder leiding van een ervaren trainer bent u afwisselend met theorie en praktijk bezig.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><\/span><\/p>\n<p><b style=\"font-size: 17px;\"><span data-contrast=\"auto\">Kosten<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\" style=\"font-size: 17px;\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Leden van FTN en NETEX betalen \u20ac 710,00. Voor niet-leden kost de cursus \u20ac 965,00.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"><\/span><\/p>\n<p><b style=\"font-size: 17px;\"><span data-contrast=\"auto\">Aanvullende informatie<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\" style=\"font-size: 17px;\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">De training Klanttevredenheid is onderdeel van het Meestercertificaat textielverzorging.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\"><\/span><\/p>\n<p><b style=\"font-size: 17px;\"><span data-contrast=\"auto\">Aanmelden<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\" style=\"font-size: 17px;\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Enthousiast geworden? Meldt u zich dan nu aan door een mail te sturen naar <\/span><a href=\"mailto:tct@tct-nl.nl\"><span data-contrast=\"none\">tct@tct-nl.nl<\/span><\/a><span data-contrast=\"auto\">. Wilt u liever nog wat meer informatie, dan is het secretariaat op werkdagen te bereiken via telefoonnummer 085 &#8211; 902 93 84.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tevreden klanten, dat wil toch iedereen? Een mooier compliment voor uw werk is immers niet denkbaar. Maar hoe zorgt u er nou voor dat uw klanten tevreden zijn en blijven? En hoe reageert [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":26093,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[],"class_list":["post-26066","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nieuws"],"_links":{"self":[{"href":"https:\/\/www.textielservice.info\/archief\/wp-json\/wp\/v2\/posts\/26066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.textielservice.info\/archief\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.textielservice.info\/archief\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.textielservice.info\/archief\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.textielservice.info\/archief\/wp-json\/wp\/v2\/comments?post=26066"}],"version-history":[{"count":0,"href":"https:\/\/www.textielservice.info\/archief\/wp-json\/wp\/v2\/posts\/26066\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.textielservice.info\/archief\/wp-json\/wp\/v2\/media\/26093"}],"wp:attachment":[{"href":"https:\/\/www.textielservice.info\/archief\/wp-json\/wp\/v2\/media?parent=26066"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.textielservice.info\/archief\/wp-json\/wp\/v2\/categories?post=26066"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.textielservice.info\/archief\/wp-json\/wp\/v2\/tags?post=26066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}